inbox, prioritise tasks, and communicate directly with customers as required. Open and respond to tickets via Zendesk... and meticulous attention to detail are critical. Prior experience using CRM systems/ Zendesk (Desired) Excellent written...
via Zendesk, applying independent judgment in accordance with company SLAs. Troubleshoot Workday (HRIS) issues related... to employee lifecycle processes and self-service functionality via Zendesk. Work with the appropriate internal and external...
and integrating our Salesforce platform as we complete our migration from Zendesk, ensuring it empowers our Trust and Safety... from Zendesk to Salesforce, focusing on data/process migration and custom solution development. Participate in all phases of the...
ticketing system (Zendesk) to ensure clear audit trail Working as part of a customer support team collaborating with colleagues... own workload based on issue prioritisation. Desirable: Zendesk software. SQL. Linux O/S. Windows Server...
and scaling SaaS B2B support, including tooling selection (e.g. ServiceCloud, Zendesk or similar), for an omni-channel support... environment Deep familiarity with support platforms like Salesforce, Zendesk, Jira and similar systems Understanding of the...
to work efficiently. Familiarity with tools like Jira, Madcap, and Zendesk – helpful for tracking progress and maintaining... tools and documentation platforms to work efficiently. Familiarity with tools like Jira, Madcap, or Zendesk is helpful...
to work efficiently. Familiarity with tools like Jira, Madcap, and Zendesk – helpful for tracking progress and maintaining... tools and documentation platforms to work efficiently. Familiarity with tools like Jira, Madcap, or Zendesk is helpful...
, and timely resolution of inquiries through Zendesk, calls, and chat. Conduct regular 1:1s, provide feedback, and support team.... Comfortable using tools like Zendesk, Google Workspace, and internal SOP documentation. ⭐️ Bonus Points For: Familiarity...
in the Mapbox stack. Communicate those solutions through concise and friendly responses. Using tools like Zendesk and Jira... or their programming languages Previous experience providing technical support to key clients Familiarity with Zendesk, GitHub, Slack...
